How can I contact Goldsbe support if I run into a problem — and when can I expect a response?

There are three main ways to reach Goldsbe support. First, Live Chat — click the chat icon in the bottom-right corner of any page on the platform for the fastest response. Second, Email — write to support@goldsbe.app with full details and expect a reply within 2–4 hours. Third, you can submit a complaint through the platform's ticket system. Support is available 24/7, 365 days a year. Average Live Chat response time is under 5 minutes.

I sent money via bKash but it hasn't shown up in my Goldsbe account yet — how long does it take, and what should I do if it still doesn't arrive?

Under normal circumstances, deposits made via bKash or Nagad are credited to your Goldsbe account instantly — within 5 minutes at most. Occasionally, high network or banking traffic may extend this to 15–30 minutes. If 30 minutes have passed and your deposit has not appeared, or if you see a "failed" status, there is no need to panic. First, check whether the amount was debited from your bKash account. If it was, contact Live Chat support with your transaction ID or reference number. Our team will verify and resolve the issue promptly. Most cases are sorted within the hour.

goldsbe | Terms and Conditions – Rules, Rights and Policies

1

Introduction & Definitions

The Goldsbe.app website and its associated mobile applications and services (collectively, the "Platform") are operated by Goldsbe. These Terms & Conditions ("Terms") constitute a legally binding agreement between Goldsbe and each user of the Platform ("Member").

By accessing the platform, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

Important: You must be at least 18 years old to use Goldsbe. Account registration by minors is strictly prohibited, and any such account identified will be closed immediately.

Key terms used in this document are defined as follows: "Goldsbe" or "we" refers to the company that owns and operates the platform. "Member" or "you" refers to a registered user. "Balance" refers to funds held in your account. "Bonus Balance" refers to funds credited as part of a promotion that cannot be withdrawn until specific conditions are met.

2

Account Rules

To register a membership with Goldsbe, you must provide accurate and up-to-date personal information. Opening an account with false information is a violation of these Terms, and we reserve the right to suspend or close any such account.

Each individual is only A Only one account per person is permitted. If multiple accounts are found registered under the same individual, all accounts will be closed and bonuses forfeited.
Accounts must not be shared with or used by anyone else. Members are solely responsible for keeping their passwords secure.
If any account details change (mobile number, email address, etc.), please notify support as soon as possible.
KYC verification is mandatory before making a withdrawal. A national ID card or other government-issued identification will be required.

Goldsbe reserves the right to review, suspend, or permanently close any account at any time, with or without cause. Affected members will be notified where applicable.

3

Deposits & Withdrawals

Goldsbe supports all major mobile banking methods in Bangladesh. Deposit and withdrawal limits and processing times are listed below:

Payment Methods	Minimum Deposit	Minimum Withdrawal	Withdrawal Time
bKash	৳500	৳500	2–12 hours
Nagad	৳500	৳500	2–12 hours
Rocket	৳500	৳500	4–24 hours

All deposits are credited to your Goldsbe account instantly — typically within 5 minutes. If you experience any issue with a deposit, please contact support with your transaction reference number.

Withdrawals must be made to the mobile number registered on your account.
Full KYC verification is required before your first withdrawal.
If a suspicious transaction is detected, withdrawals may be temporarily placed on hold as a security measure.
Multiple withdrawal requests cannot be submitted simultaneously — a new request cannot be made while a previous one is still being processed.

Warning: Deposits or withdrawals made using another person's mobile banking account may result in the transaction being cancelled and the account suspended.

4

Betting Policy

Please familiarise yourself with the rules below before placing bets on Goldsbe. Once a bet is confirmed, it cannot be changed or cancelled — except for certain bets where Cash Out is available.

Minimum bet: Minimum bet amount is ৳50 per bet. Maximum single bet is up to ৳2,00,000.
Technical Error: Bets that are in progress at the time of a server or system failure may be voided and stakes refunded.
Match Cancelled: If a sports event is cancelled, all related bets are voided and stakes are refunded.
Match Abandoned: If the agreed portion of the event has been completed, the result may be considered valid — this depends on the rules of the competition.
Incorrect Odds: Goldsbe reserves the right to void any bet placed at clearly erroneous odds.

Odds fluctuations are a normal part of live betting. Odds may change between the time you click to place a bet and when the system confirms it. The odds displayed at the time of confirmation are the odds at which your bet will be accepted.

5

Bonuses & Rewards

Goldsbe offers a variety of bonuses and promotional offers, each with its own terms. The general bonus policy is outlined below:

Welcome Bonus: Applicable on your first deposit. The welcome bonus can only be claimed once per member.
Wagering Requirements: A specified wagering amount must be met before a bonus can be withdrawn. This requirement is stated separately for each offer.
Validity: Most bonuses have an expiry period. If the wagering requirement is not met within that period, the bonus balance will be forfeited.
Game contribution: Slot games generally count as 100% toward wagering requirements. Some table games may contribute 50% or less.

Please note: If bonus abuse is detected — including multiple accounts, coupon sharing, or any other manipulation — Goldsbe reserves the right to void all bonuses and any winnings derived from them.

Goldsbe reserves the right to modify, suspend, or discontinue any bonus offer at any time. The terms of an active bonus will not be changed, but new bonuses will come with their own terms.

6

Prohibited Activities

The following activities are strictly prohibited on Goldsbe. Any account found engaging in such activities will be closed immediately and the associated balance may be confiscated.

Money laundering or transactions involving illegal funds
Creating multiple accounts to collect bonuses
Hacking the platform's software or exploiting any vulnerabilities
Unauthorized access attempt to another member's account
Using bots or automated software to place bets
Match fixing or illegal interference with the outcome of any competition
Harassment or fraud against other members

Goldsbe reserves the right to report suspicious activity to the relevant authorities. We adhere to internationally recognised AML (Anti-Money Laundering) standards to prevent financial crime.

10

Privacy & Data

Goldsbe is committed to protecting the personal information of its members. Our Privacy Policy details what data we collect, how we use it, and who we share it with.

In summary:

Information provided at registration is used by Goldsbe solely to deliver its services.
Personal information is never sold to third parties except where required by law.
All data is protected with SSL 256-bit encryption.
Upon a member's request to close their account, data deletion can be arranged, subject to any applicable legal retention requirements.

For more details, please visit our Privacy Policy Read the page.

8

Account Closure

Members may close their account at any time by contacting support. Please withdraw any remaining balance before closing your account.

Goldsbe may suspend or close an account on its own initiative in the following circumstances:

Upon detection of a Terms violation
If evidence of false or fraudulent information is found
Extended inactivity (12 months or more)
Where required by law or regulation

If an account is closed due to a breach of these Terms, the Bonus Balance will be forfeited. The real-money deposit balance may or may not be returned depending on the circumstances.

9

Dispute Resolution

If you have a complaint or dispute, contact our support team first. Most issues can be resolved quickly.

Dispute resolution process:

First, submit a detailed complaint via Live Chat or email.
Our team will provide an initial response within 48 hours.
Complex issues will be escalated to the senior team and resolved within 7 business days.
If a satisfactory resolution is not reached, independent mediation is available.

Game outcomes cannot be altered unless a technical error is identified. Our RNG (Random Number Generator) is certified and regularly audited by independent third parties.

10

Changes to Terms

Goldsbe may update these Terms at any time. Members will be notified in advance of any significant changes via email or through the Platform.

Continued use of the Platform after any changes have been made will be considered acceptance of the updated Terms. We recommend checking this page regularly.

For any questions regarding these Terms, please contact our support team: support@goldsbe.app

This document was last updated: January 2026. Previous versions are available upon request from support.

Goldsbe Terms & Conditions — Your Complete Guide to Rights and Responsibilities