Goldsbe Privacy Policy — How Your Data Is Collected and Kept Secure

When you create an account, play games, or use any service on Goldsbe, certain information is collected from you or gathered automatically. This Privacy Policy ("Policy") explains how Goldsbe collects and processes data.

We believe you have the right to know — how your data is used, why, and for how long. That's why this policy is written in plain, straightforward language, free of legal jargon.

This policy applies to the Goldsbe.app website, mobile application, and all associated services. The date of the latest update is shown at the top of the page, and members are notified in advance of any significant changes.

Goldsbe collects two types of data — information you provide directly, and data generated automatically while you use the platform.

We only collect information that is strictly necessary. No unnecessary personal data is requested, and nothing beyond that is collected without the user's consent.

Every purpose for which your data is used at Goldsbe is clearly outlined below. Your data is never used beyond its stated purpose.

• Service Delivery: For account creation, login, payment processing, and operating gaming services.
• Identity Verification (KYC): To verify member identity in compliance with anti-money laundering regulations and legal requirements.
• Security: To detect fraud, hacking, and other irregularities.
• Customer Support: Using the necessary information to resolve your issue.
• Personalization: Game recommendations and bonus offers tailored to your preferences.
• Contact: Sending important notifications, transaction confirmations, and policy update information.
• Analytics: Usage patterns are analyzed to improve platform functionality.

Goldsbe may share certain information with third parties in limited circumstances and for specific reasons. No data is shared beyond what is listed below.

• Payment Provider: Payment service providers such as bKash, Nagad, and Rocket receive only the information needed to process transactions.
• Game Provider: For Live Casino or certain games, limited data may be transmitted to the game provider's servers to facilitate gameplay.
• Legal Authorities: Information may be disclosed to government authorities in response to a court order or legal requirement.
• Security Organization: Required reports may be submitted to regulatory authorities for anti-money laundering purposes.

Cookies are small text files stored in your browser. Goldsbe uses cookies to improve your experience on the platform.

We use three types of cookies:

• Essential Cookies: Required for the platform to function properly. Login sessions, security tokens, and similar data are stored in these cookies. Disabling them will prevent the platform from working correctly.
• Preference Cookies: Remembers your language preference, theme selection, and similar settings so you don't have to reconfigure them each time.
• Analytics Cookies: Anonymous statistics on which pages are visited and for how long help us improve the platform.

You can disable cookies through your browser settings, though doing so may affect certain features of the platform.

Goldsbe follows the highest industry standards to protect your data. The key pillars of our security framework are outlined below.

• SSL/TLS 256-bit Encryption: All communication between you and Goldsbe servers is encrypted. No one can intercept your data in transit.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
• Two-Factor Authentication (2FA): OTP verification at login adds an extra layer of security.
• Security Audit: External security experts conduct regular audits of our systems.
• Data Center Security: Hosted in a controlled server environment and monitored 24/7.

Goldsbe does not retain data longer than necessary. All data is stored while your account remains active. After account closure, the retention period depends on the type of data involved.

• Transaction Data: Financial transaction records are typically retained for 5–7 years as required by law.
• KYC Documents: Certain data is retained for a specified period after account closure, as required by regulatory obligations.
• Gaming Logs: Typically retained for 2 years.
• Support Contact: Deleted 1 year after the issue is resolved.

You may request deletion of any data beyond legal retention requirements by contacting support.

You have several important rights regarding your personal data at Goldsbe. These rights are aligned with international privacy laws.

To exercise any of these rights, please contact support. Requests are typically responded to within 30 days.

Goldsbe's services are intended for users aged 18 and above. We do not knowingly collect information from minors.

Age is verified at registration, and date of birth is confirmed during the KYC process. Any account identified as belonging to a minor is closed immediately.

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch through the following:

• Email: privacy@goldsbe.app
• General Support: support@goldsbe.app
• Live Chat: Chat with us directly from any page on the platform

For privacy-related requests, we typically respond in writing within 30 days. For urgent matters, use live chat for a faster response.

This policy was last updated: January 2026 | Previous versions are available upon request.